Policy Summary
SUKAM CRM APP is an application that helps you automatically track calls, SMS, emails, and other interactions with your business contacts in your CRM and access CRM information during calls using an enhanced caller ID. The SUKAM CRM APP integrates with popular CRMs like Sukam Apps CRM, as well as having its custom backend.
Details of the personal information collected by Sukam Apps CRM / Sukam Apps CRM and how it is used
| Data Collected | Why Do We Collect This Data? | Who Do We Share It With? | Why Do We Share It? |
| Information About Calls and SMS You exchange with customers | To automatically record these calls and SMS in a CRM of your choice. We also have the option to display this information in the app so you can access it during customer calls and keep track of them. | Sukam Apps CRM | Reduce the effort involved in tracking customer interactions. Note: This information will only be shared with one of the above services depending on what you choose when joining. If you select Sukam Apps CRM when you join, this information will be stored on our servers hosted in the Data Center. |
| Your Phone Number | To call you for support, marketing and other activities. | No One | Not Applicable |
| Your IP Address and Device Details | To manage the number of licenses and to help you troubleshoot any issues that may arise. | Sukam Apps CRM | To help you identify and troubleshoot issues during a support chat. |
| Customer Contacts That You Add Using The App | To Identify a contact as a customer contact so that we may log only calls, SMS and emails from that contact. | Sukam Apps CRM | Add these contacts to your CRM so that you can access them by other means. Note: This information will only be shared with one of the above services depending on what you choose when joining. If you select Sukam Apps CRM when you join, this information will be stored on our servers hosted in the Data Center. |
| Notes That You Add To A Contact with attachments. | To store important information about your interactions with a customer. Attachments can include images, documents and GPS location. | Sukam Apps CRM | To reduce the effort involved in tracking customer interactions. Note: This information will only be shared with one of the above services depending on what you choose when joining. If you select Sukam Apps CRM when you join, this information will be stored on our servers hosted on Data Center. |
| Reminders/Events that you add to a contact | To remind yourself about upcoming events related to the customer. | Sukam Apps CRM | To reduce the effort involved in tracking customer interactions. Note: This information will only be shared with one of the above services depending on what you choose when joining. If you select Sukam Apps CRM when you join, this information will be stored on our servers hosted on Data Center. |
| Your Location | To store information about your place with your customer. To store information on the required time and distance travelled to meet your clients. Note: We do not automatically collect this information. You must take clear actions in the app to activate this functionality. This feature is completely optional. | Sukam Apps CRM | To reduce the effort involved in tracking customer interactions Note: This information will be shared only with one of the above services depend on what you choose at the time of joining. If you select Sukam Apps CRM when you join, this information will be stored on our servers hosted on Data Center. |
The Third-Party Services That We Use And Share Some Of Your Data With
| Service | Why Do We Use It | What Data Do We Share With Them |
| Google Analytics For Firebase | To understand how our app is used so that we can improve your experience. | Anonymous information related to application launch, application updates, device information, first launches, geography/region, in-app purchases, number of sessions, number of users, operating systems, the duration of the session, the usage data and anonymized user identification. Note: We do not share your personal information such as email id or name with this service. |
| Crashlytics | To get notified when our app crashes on your device so that we may fix those crashes. | Android Device details: Device Manufacturer, Device Model, OS Version (Android), Android SDK Version, App Version (Sukam Apps CRM) |
| Firebase Cloud Messaging | To send push notifications to you via our app. | Android Device details: Device Manufacturer, Device Model, OS Version (Android), Android SDK Version, App Version (Sukam Apps CRM) |
Full Text
SUKAM CRM APP (“SUKAM CRM APP ”, “Sukam Apps CRM Lite App” “Sukam Apps CRM”, “Sukam CRM App”, “Sukam Apps CRM”, “Sukam Apps CRM Lite”, “Sukam Apps CRM”, “Service”) refers to the Android application named ‘SUKAM CRM APP ’, the Web Application called Sukam Apps CRM and the website https://www.sukamapps.com developed by Sukam Apps Services ( “we”, “our”, “us”, “Sukam Apps Services”, “Company”).
We respect the privacy of our users and are fully committed to protecting the personal information that our users (“your users”, “you” or “your”) share with us in connection with their use of the SUKAM CRM app.
This Privacy Policy (“Privacy Policy”) aims to describe our practices regarding the information we may collect from you when you use the SUKAM CRM APP application, how we may use this information, and the options and rights available to you.
This Privacy Policy does not apply to the practices of companies that we do not own or control or to individuals that we do not employ or manage.
Table of Contents
- About the Service
- User Consent
- A Note About Children
- Changes to the Privacy Policy
- Information We Collect
- Information You Provide To Us
- Information We collect as You access and use SUKAM CRM APP
- Aggregate Information
- Information Third Parties collect about you
- How do We use the information We collect?
- How do We protect the information We collect?
- What Choices do You have regarding Your Personal Information’s?
- Questions
About the Service
Sukam Apps CRM is an app that works as a CRM on your phone and automatically tracks client calls and SMS messages in addition to providing many other features. Sukam Apps CRM communicates in the backend with Sukam CRM App.
User Content
By downloading, installing, accessing or using the SUKAM CRM APP, you expressly agree to be bound by the terms and conditions outlined in this Privacy Policy, which include, but are not limited to, the collection, processing, use, and disclosure of your information. . You represent and warrant that you have all the necessary rights to submit such information. If you use SUKAM CRM APP for an organization, you accept the terms of this Privacy Policy on behalf of that organization. You represent that you have the legal authority to accept the terms of this Privacy Policy on behalf of the organization and to be bound by its terms. If you are acting on behalf of a company or entity, you represent that you have the authority to bind that entity.
If you do not understand or agree to be bound by any of the terms herein, you may not download, install, access or use the SUKAM CRM APPLICATION, and you must immediately and permanently remove the SUKAM CRM APPLICATION entirely from your systems and devices and leave and all use of it.
A Note About Children
Our Services are not directed toward minors. To use SUKAM CRM APP, you must be over the age of 13. We do not knowingly collect personal information from anyone under the age of 13.
Changes to the Privacy Policy
We reserve the right to update this privacy policy at any time. When we do, we will review the updated history at the bottom of this page. Your continued use of the SUKAM CRM APP after we amend this Privacy Policy will constitute your acceptance and agreement to be bound by these modifications.
We encourage users to frequently check this page for any changes to stay informed about how you are helping us protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and review modifications. We provide in-app notifications for changes if any.
Information We Collect
We may collect personal and non-personal information, as defined below, from our users.
Personal information
Information that allows someone to identify you or contact you, either alone or in combination with other information, including, for example, your name, address, telephone number, email address, as well as any other non-public information about you who is associated. with or linked to your personal information
Non-Personal Information (or) Anonymous Information Information that is not associated with or linked to your Personal Information. Information that, by itself, does not allow the identification of individual persons.
We may collect the following types of information from or about you or your mobile phone device, which may include personal information.
Information You Provide to us
We receive and store any information you provide or allow us to access. You can choose not to provide us with certain information, but you may not be able to take advantage of some or all of the functions of the SUKAM CRM APP. For example, when you use SUKAM CRM APP, we may collect the following information about you:
Personal information
We may collect personal information from you, such as your full name, email and postal address, professional title, company name, phone number when you start using the SUKAM CRM APP or when you update your profile on the SUKAM CRM APP.
If you provide us with feedback or contact us by email, we will collect your name and email address, as well as any other content included in the email, to send you a response.
If you provide us with feedback from the app, we (or our third-party service provider) will collect the information you provide along with your name, email ID, and other personal and non-personal information to help us process your feedback.
Third-Party Account Information
The SUKAM CRM APP incorporates content from third-party platforms, such as Google (“Third-Party Services”). To connect your SUKAM CRM APP account to your accounts and contacts on those services (“Third-Party Accounts”), we may request account information from you for those services. If you provide us with your Third-Party account credentials, you understand that some of the content and/or information in those accounts (“Third-Party Account Information”) may be transmitted to your account with us if you authorize such transmissions and that Third-Party Account Information transmitted to our Services is covered by this Privacy Policy.
This Privacy Policy does not apply to the practices of such Third-Party Services. We are not responsible for the privacy policies and/or practices of these Third-Party Services and, to the extent that you access them, you are responsible for reading and understanding the privacy policies of those Third-Party Services. This Privacy Policy only governs the information that is collected from those services. We do not store your passwords for those Third-Party accounts
Information about Others
When you use the SUKAM CRM APP, we can access the contact information from your address books. “Contact information” refers to the information about your contacts that we collect from your address book (s), your email, your business cards or the information that you provide about your contacts directly to the SUKAM CRM APP, which includes, but is not limited to, first name, last name, date of birth, age, email address, gender, company, title, photos, business card images, website URLs, instant messaging identifiers, and physical address.
We provide a feature for certain email services whereby we will show you emails that you have exchanged with a particular contact. This is a function for which you must choose to grant permission through the SUKAM CRM APP. When this feature is enabled, we copy an extract of your email with a link to the full email to our servers. We do not collect or store passwords to enable this feature.
When you link a third-party account to your SUKAM CRM app account (by logging in with your third-party account information or otherwise), we may collect and store publicly available personal information about your contacts and friends available on those websites. from third parties. This information may include your photo, name, email address, groups, educational history, company history, relationship summary, websites, special dates, status messages, and other content that you have access to when you access such profiles on those Third-Party websites.
Other Information
When you use the SUKAM CRM APP, we may collect other information from you as follows
1. Call logs and SMS logs – If you grant us permissions, we can collect a history of all your calls and text messages.
2. Notes on contacts: SUKAM CRM APP will allow you to take notes on your contacts. We will store these notes.
3. Reminders about contacts: the SUKAM CRM APP will allow you to create reminders for contacts. We will store these reminders.
Information we collect as you access and use the SUKAM CRM APP
Our servers (which may be hosted by a third-party service provider) collect information about you, including your browser type, operating system, Internet Protocol (IP) address, domain name, and/or a date/time stamp to your visit.
Our servers (which may be hosted by a third-party service provider) collect information about the identifier of the mobile device, the brand and model of the mobile device, the type and version of the operating system, the screen resolution, the network provider, the language and information about your use of the SUKAM CRM APP.
In addition to any Personal Information or other information that you choose to submit to us, we may use a variety of technologies that automatically (or passively) collect certain information each time you visit or interact with SUKAM CRM APP (“Usage Information”). We may use analytics tools to collect information about the way you use the SUKAM CRM APP. These analytics tools also receive this information and their privacy policy governs their use. We may also use technologies to collect information about your use in the context of application errors and failures, in the form of logs.
We also use cookies, tracking pixels, and URL information to collect information about the date and time of your visit and the information you searched for and viewed. “Cookies” are small pieces of information that a website sends to your computer’s hard drive while you are visiting a website. We may use session cookies (which expire once you close your web browser) and persistent cookies (which remain on your computer until you delete them) to provide you with a more personal and interactive experience. Persistent cookies can be removed by following the instructions in the Internet browser’s help file. Also, we or a third-party service provider that we have contracted may place or recognize a cookie or single-pixel in your browser or emails to allow you to receive personalized or enhanced services.
Aggregate Information
We collect statistical information on how registered and unregistered Users collectively use the Service (“Aggregated Information”). Some of this information is derived from personal information. This statistical information is not personal and is not linked to you or your account.
Information that third parties collect about you
Third-party websites that you choose to link your SUKAM CRM APP account to may also collect information that we are not aware of. You should refer to their applicable terms of service and privacy policies for more information on their data collection practices.
How do We Use the Information We Collect?
Use of non-personal or anonymous information
We may use non-personal information to analyze usage patterns so that we can improve our Services. Sukam Apps Services reserves the right to transfer and disclose to third parties or use non-personal information in its sole discretion. Non-personal information includes information collected directly from users or information extracted from personal information by excluding information that could identify you personally.
Use of personal information and contact information
1. General Use: In general, we may use the personal information and contact information that we collect from you to help us serve you better. For example, we may use your personal information and contact information to facilitate the creation and security of your account in our system;
1. Identify you as a user in our system;
2. Provide better management and quality of experience of our Services;
3. Provide the Services you request; or respond to your requests in any other way as appropriate;
4. Send you a welcome email to verify ownership of the email address provided when your account was created;
5. Call you or send you an SMS or WhatsApp message to verify ownership of the phone number provided when your account was created;
6. Send you administrative notifications by email or SMS, such as security, support and maintenance notices;
7. Respond to your inquiries regarding job opportunities or other applications;
8. We may use your information to personalize and improve the SUKAM CRM APP and analyze how Users use the SUKAM CRM APP. We may also use personal information and non-personal information for purposes that include responding to your requests for information, products and services; personalize or personalize content; provide you with offers and information that we think may be of interest to you; operate and improve our Service, and for other purposes disclosed at the time of collection.
9. Send you an email or SMS to get feedback on the SUKAM CRM APP; and
10. Send newsletters, surveys, offers and other promotional materials related to our Services and for other SUKAM CRM APP marketing purposes.
To Provide SUKAM CRM APP’s Features
We may use the personal information and contact information that we collect from you to provide the functionality provided by SUKAM CRM APP. This use includes but is not limited to the following.
1. We may use your contact information to correlate multiple contact information of a friend from different sources. For example, we can help you match phone numbers from one source to email id and occupation from another source to create a complete view.
2. SUKAM CRM APP provides a built-in ability to display call logs and SMS logs. Also, SUKAM CRM APP allows you to capture call logs and message logs in CRM. Call logs and information from SMS logs will be used to display it to you or to provide you with information on how often you interact with a contact.
3. The SUKAM CRM APP will backup your notes and reminders. These backup copies are stored on Our servers.
Share aggregated information
We share aggregated information with our partners, service providers, and others with whom we do business. We share this type of data so that our partners can understand how and how often people use our Service and its services or websites, making it easier to improve both their services and how our Services interact with them. They may also use this information for advertising, marketing and other commercial uses. Additionally, these third parties may share aggregate or non-personal information about you that they have independently developed or acquired with us.
Share with affiliates or subsidiaries
We may disclose personal information or contact information to our affiliates or subsidiaries; however, if we do so, your use and disclosure of information will be subject to this Privacy Policy.
Usage information
As mentioned above, we use crash reporting and analysis tools that have access to usage information (as defined above). These tools include, without limitation,
1. Intercom.io (our on AppChat)
2. Google Firebase
Share with agents
We may use certain third parties to perform and provide the Services we offer to you; perform quality assurance tests; to facilitate account creation; to provide technical support; to process the feedback. We may need to share your personal information and contact information and other information with these third parties. Third-party services include, but are not limited to,
1. Freshdesk
2. Intercom.io (our on AppChat)
3. Google Firebase
IP address information
While we collect and store IP address information, that information is not made public. However, we sometimes share this information with our partners, service providers, and others with whom we do business, and as specified in this Privacy Policy.
Information you choose to share
You can access other Third-Party Services through the Service, for example, by clicking on the links to those Third-Party Services from our website. We are not responsible for the privacy policies and/or practices of these Third-Party Services, and you are responsible for reading and understanding the privacy policies of such Third-Party Services. This Privacy Policy only governs information collected on the Services.
Affiliates and acquisitions
We may share some or all of your Personal Information with our parent company, subsidiaries, joint ventures, or other companies under a common control (“Affiliates”), in which case we will ask our Affiliates to follow this Privacy Policy. If another company acquires our company, business or our assets, that company will possess the Personal Information collected by us and will assume the rights and obligations concerning your Personal Information as described in this Privacy Policy.
Sharing for legal purposes
We may share personal information or contact information that we collect in the following cases:
1. to comply with any applicable government law, regulation, legal process, subpoena or request;
2. enforce this Privacy Policy and/or the Terms, including investigation of possible violations thereof;
3. to detect, prevent or otherwise address fraud, security or technical issues;
4. to respond to claims that any use of the Application violates the rights of third parties;
5. protect the rights, property or personal safety of the Company, any of its Users or the general public;
6. under your explicit approval before the disclosure;
How do We Protect the Information We Collect?
We take appropriate security measures (including physical, electronic, and procedural measures) to help protect your Personal Information from unauthorized access and disclosure. However, no system can be completely secure. Unauthorized entry or use, hardware or software failures, and other factors can compromise the security of user information at any time. Therefore, while we take steps to help protect your information, we do not promise, and you should not expect, that your Personal Information will always be secure.
What Choices do You have Regarding Your Personal Information?
1. You can always choose not to disclose certain information to us, even if it is necessary to take advantage of some of our features.
2. You can request that we cancel your account by writing to us at admin@sukamapps.com
3. You can request that we remove your personal information from the contact database by writing to us at admin@sukamapps.com. Before we can process your request to delete your information contact database, you must cancel your account with SUKAM CRM APP.
GDPR Requirements
Breach Notification
Data processors will be required to notify their customers, the controllers, “without undue delay” after first becoming aware of a data breach.
SUKAM CRM APP CLARIFICATION
All monitoring and notifications related to infractions handled by senior management and guaranteed to take place within 72 hours.
Right of access
GDPR emphasizes the right of data subjects to obtain from the data controller confirmation as to whether the personal data concerning them is being processed or not, where and for what purpose. Besides, the data controller will provide a copy of the personal data, free of charge, in electronic format. This shift is a dramatic shift towards data transparency and stakeholder empowerment.
CLARIFICATION OF THE SUKAM CRM APP
SUKAM CRM APP is a contact management application for companies, which provides the essential functionality of a CRM and handles the following user data.
The contact data is processed and presented to the user along with a history of interaction with a given contact. Contact details are also backed up so that they can be restored to a new device of the user’s choice.
Text messages (SMS) are processed and displayed to the user through the application. Text messages are backed up as part of the user interaction history for a contact.
Call logs: Call information is processed and displayed to the user through the application. Call logs are backed up as part of the user interaction history for a contact.
Other data: other data created by the user in the SUKAM CRM APP (notes, reminders) is backed up as part of the user’s interaction history for a contact.
A copy of the personal data related to a user can be obtained by sending an email request to admin@sukamapps.com with the subject: Request for my data. The user only needs to mention the email id that was used to register with SUKAM CRM APP. The requested data will be sent in electronic format in response to this email.
Right to be forgotten
Also known as Data Erasure, the right to be forgotten entitles the data subject to have their data erased by the data controller, to cease disclosure of the data, and potentially for third parties to stop processing the data.
SUKAM CRM APP CLARIFICATION
The SUKAM CRM APPLICATION provides a process and a mechanism within the application by which a user can request the deletion of data related to him.
A user can send an email to admin@sukamapps.com with the subject: Request to delete my data. The user only needs to mention the email id that was used to register with SUKAM CRM APP. A confirmation email will be sent to the user in response, confirming the deletion of user data. Once the removal is confirmed, the user must uninstall the application.
A user can also use an option within the application settings to delete the data. Once the removal is confirmed, the user must uninstall the application.
Data portability
The GDPR introduces data portability: the right of a data subject to receive personal data concerning him, which he has previously provided in a “commonly used and machine-readable format” and has the right to transmit that data to another controller.
CLARIFICATION OF THE SUKAM CRM APP
Personal data related to a user can be obtained by sending an email request to admin@sukamapps.com with the subject: Request for my data. The user only needs to mention the email id that was used to register with SUKAM CRM APP. The user will get a copy of the data tables (in CSV format) in the response.
Privacy by design
Privacy by design is part of a legal requirement with the GDPR. This requires the inclusion of data protection from the beginning of system design, rather than an addition. More specifically: “The person responsible for the treatment. Implement appropriate technical and organizational measures. Effectively … to meet the requirements of this Regulation and protect the rights of the data subjects.” The controllers must keep and treat only the data necessary for the fulfilment of its functions (data minimization), as well as limiting access to personal data to those who need to carry out the treatment.
SUKAM APPS CRM CLARIFICATION
Sukam Apps CRM is designed with the privacy of user data in mind and incorporates the following measures
Data minimization: limited access to user data necessary for application functions
Technological protection to limit access: user data stored for backup is protected by encryption
Access to user data limited to senior staff
All personal data masked/anonymized when the user submits diagnostic data to the customer support team for troubleshooting
Questions
If you have any questions (or comments) concerning this Privacy Policy, you are welcome to send us an email at admin@sukamapps.com, and we will make an effort to reply within a reasonable time frame.
By contacting us, you represent that you are free to do so and that you will not knowingly provide Company with information that infringes upon third parties’ rights, including any intellectual property rights. You further acknowledge that notwithstanding anything herein to the contrary, any rights, including intellectual property rights in such information provided, shall belong exclusively to the Company, and Company may use or refrain from using any such information at its sole discretion.
SUKAM CRM APP Privacy Policy